email:
sales@premier4furniture.co.uk
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Description
of Labour Resources Overview
Premier
Furniture Solutions operates
a continuous recruitment, development and training programme for all site
personnel, most of whom are employed on a full-time PAYE basis. Once employed,
they are continually assessed and graded according to a number of factors, such
as their approach to the job, their ability to solve problems, general
installation experience and any specialist skills that they possess. With Appraisal interviews after just three months, and then subsequently
at six monthly intervals, we ensure that those that excel are recognised and
rewarded and that any deficiencies are addressed. Recruiting The
Company recruits its’ personnel through a number of medium, one of the most
efficient being recommendation from other Company personnel. We find that our
employees usually know exactly what they, and the Management expect from their
colleagues on site. Therefore they only recommend those that will reflect well
on themselves, and assist them on site. We
also recruit experienced personnel from the Trade, but we are very selective. We
have found that not all Companies have our expectations and standards, and that
this can lead to the acquisition of bad habits and negative attitudes. Those
that we accept are chosen on a combination of practical ability, attitude and
experience and an expectation that they will become excellent team
players.
All
candidates have to complete a detailed employment questionnaire. Our Human
Resources department assesses them and some candidates are selected to attend an
interview. We expect a positive attitude, a presentable appearance and an
aptitude and willingness to learn, and for these individuals, we offer serious
and credible career possibilities within our Company. Those
we deem to be of acceptable standard are offered suitable employment with the
Company, subject to adequate references from previous employees, which we follow
up rigorously.
New
personnel then attend an induction during which they first learn about our
Company, its’ Clients, systems and procedures and the standards expected of
them. The serious matter of Health and Safety is discussed and all personnel
sign a declaration of acceptance of our Policies. Following the class-room
session they will be taken through a series of practical exercises to ensure
that they know the correct way of opening cartons, lifting heavy weights and
assembling products. Of course, some of our new personnel have experience from
the Trade or from aligned industries, but we never take it for granted that they
are trained to our expected standards. Furniture
Technicians /
Driver Technicians/ Trainee Furniture Technicians (Porters
Our Furniture Technicians form the core of our on-site personnel,
sometimes working under the
guidance of our Site Supervisors or Managers, or
perhaps directly with our Clients. They will unload and distribute furniture or
components, unpack and clear all packaging, and assemble the product quickly,
efficiently and professionally. They will clean the furniture, vacuum the
surrounding area and check the product for faults, leaving the area ready for
immediate occupation.
The
teams are experienced in handling and installing the most expensive and delicate
furniture products, some of which are often supplied unwrapped, requiring the
up-most care and attention.
We
consider that those responsible for completing the installation or
reconfiguration of the product, should also carry out any unloading and
distributing of the furniture, as we believe that this encourages greater pride
and responsibility for the task in hand. All-too-often, we have seen the
evidence of untrained removers or labourers having moved, unloaded or unpacked
quality furniture without any care, with the consequence of crushed corners,
dented panels and knife cuts in the desktops etc. We aim to prevent this.
Our Furniture Technicians are equipped with comprehensive tool kits, including
cordless power screwdrivers, and are undergoing continuous practical training,
concerned with both the necessary assembly techniques and the documentation
relevant to the product installation and completion. Most are training for more
senior positions within our Company, requiring a better understanding of our
Clients' operation, systems, personnel and products, so that they can be
excellent ambassadors on site, both for our Company, and yours!
Driver-Technicians
have additional responsibility for the driving and care of our vehicles, their
passengers and their loads. Often, they concentrate on the smaller multi-drop
deliveries and installations, with special training ensuring an excellent
knowledge of load-securing, dealing with customers and completing the necessary
paperwork.
The
assembly of office furniture is not a complicated or difficult skill to acquire.
However, the difference between product being installed well or poorly can make
a major difference in customer satisfaction and hence, retention. It is how you
deal with a difficult situation or problem that separates the good from the bad. To achieve and maintain the quality of our service, our Furniture Installers will normally be deployed to work under the supervision of one of our Senior Furniture Installers or on larger sites, a Site Supervisor. However, we will deploy the more experienced personnel of this grade to work under the guidance or responsibility of our Customer if this is requested in writing. Service Technician / Service
Call-Outs
Attending
to faults with our Client's products, whether under Warranty or not, requires an
in-depth knowledge of the products and their 'habits'. Rectification techniques
are acquired through many years of installing and servicing furniture. Often
small, subtle touches are all that is required, and this can save our Clients
and Customers a great deal of money.
The
very nature of this role requires a great number of tools, parts and special
equipment and thus a vehicle will usually be required. We have now introduced a
Service Call-Out charge that will be applied within areas that we regularly
cover, and where we have flexibility with timing. We will gradually extend this
area as our network widens. This charge covers an element of travelling cost
plus the first half an hour on site. Additional time will be charged at our
usual rates. Emergency jobs, and those outside of our Call-Out coverage area,
will normally be charged at the standard rates.
Some
of our Technicians have also undergone specialist furniture repair training and
have access to our extensive range of repair products. They are sometimes able
to repair minor chips and scratches on site, although more major repairs,
polishing and surface refinishing is a service left to our Polishers/
Refinishers. An additional charge will be made for parts or repair materials,
such as locks, fittings, lacquers, fillers, or strippers, used to complete a
repair Site Supervisor / Site
Manager
(Installations, Reconfigurations and Relocations)
Larger
or more complicated jobs will be handled by one of our Supervisors or Managers. From
handover by our Client, our Supervisor or Manager will oversee a job right through until
satisfactory completion. The precise extent of the role depends on our
Client’s requirements and the nature of the job, and we will tailor the
service accordingly.
Typically,
once we have seen the plans or a list of ordered product, we can organise an
initial site survey, check for any special requirements, meet with the Customer
to confirm timings and liase with the Building Management, Police and Local
Authorities to ensure deliveries can be made when practical. Our team’s
transport arrangements, parking, accommodation, the removal and safe disposal of
packaging, and any other special logistical requirements will be assessed and
booked and planned as necessary.
They will take a hands-on-role whilst on site, checking-off products
upon receipt, organising, overseeing and coaching the Installers, spot-checking
their work to maintain standards, and generally motivating and assisting the
team, endeavouring to resolve any problems as they arise.
Site
Supervisors may have a permanent on-site role, especially with larger contracts,
or may control and oversee the job through regular site visits whilst utilising
the experience of our Senior Installers to control the daily site activities.
This allows us to deploy Management resources in the most economical way for our
Client, whilst ensuring that our quality and experience is maintained on site at
all times.
All
furniture will be professionally installed in accordance with the agreed layout
plan. It will be cleaned and then handed over to our Client, or the Customer
directly if required, together with a Customer Satisfaction Report. Details of
any shortages, or other defects will be recorded on our Installation Fault
Sheets, and action instigated to resolve them as soon as possible. The wide experience of our Site Supervisors and Managers will occasionally be utilised on smaller jobs where problems are likely or difficulties are anticipated, and of course, the same care and attention will be applied during reconfigurations or relocations, with the resources tailored to suit. Project Manager
Our
Project Management role is one that we believe has especially helped to earn us
our excellent reputation over the years. Taking the service one step further, we
consider this role a form of headache management, as we aim to manage and
control every aspect of a project, releasing our Clients to concentrate on
running their own businesses and other projects, and for them to have one point
of contact with whom to liaise with. We aim to utilise all of the resources at
our disposal as efficiently as possible to ensure that all parties are left
satisfied with the end result.
Working
with closely with our Client, our Project Manager’s task is to oversee every
aspect of a project or multiple-project from start to finish. From taking an
initial brief and undertaking a site survey, we will analyse the programme,
resources and logistical requirements before presenting to you our proposals for
completing the task in hand.
Managers
may have a permanent on-site role, especially with larger contracts, or may
control and oversee the job through regular site visits whilst utilising the
experience of our Furniture Technicians or Site Supervisors to control the
daily site activities. This allows us to deploy Management resources in the most
economical way for our Client, whilst ensuring that our quality and experience
is maintained on site at all times.
Typically,
once we have seen the plans or a list of product ordered, we can organise an
initial site survey, check for any special requirements, meet with the Customer
to confirm timings and liaise with the Building Management, Police and Local
Authorities to ensure deliveries can be made when practical. Our team’s
transport arrangements, parking, accommodation, the removal and safe disposal of
packaging, and any other special logistical requirements will be assessed and
booked and planned as necessary.
We
can organise and co-ordinate the international movement of furniture
consignments, including shipping and customs-clearance, can source component
parts and progress chase orders from your suppliers.
The
option of a thorough check of the product orders against the layout plans, helps
to identify potential problems or product shortages, prior to starting on site
and ensures a complete understanding of the task in hand.
We
can produce a critical path schedule, and ensure that all orders are placed on
suppliers together with the required delivery dates, and follow this with
regular progress-chasing of orders to ensure they meet the programme. Liaising
with the End Customer, or acting on their behalf, our Project Manager will
attend regular site meetings and liaise with any relevant trade contractors,
architects, and surveyors etc., to keep track of progress.
We
will also liaise with manufacturing plants, furniture dealers, sales personnel,
customs agents and freight forwarders, transport companies, main contractors,
and all other parties concerned with the furniture installation cycle, to ensure
that the job is delivered to site in accordance with the agreed schedule. We will work closely with our installation team to bring the project to practical completion. We will provide a detailed Installation Fault Report / Schedule of Defects for all parties to use and will ensure that these are rectified by ordering the necessary components and organising the workforce as required. Tradesman/ Storage-wall
/Fitter /Carpenter
During
our activities in the quality office furniture and hotel industries we have been
asked to scribe in fitted worktops, fillets around cupboards, and generally to
make on site alterations to high quality veneered or laminated furniture.
Our
Carpenters provide these services, and with an ability to fit floor to ceiling
office storage systems, domestic wall units and fitted bedroom furniture we can
take our 'turnkey' package one step further.
We
have designed and constructed special custom-built joinery units for selected
Customers, and have fitted out hundreds of rooms of hotel bedroom furniture for
some of our Contract and Hospitality Clients. |
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For further information click Info Request or email sales@premier4furniture.co.uk or call 01634 304406 This web was last updated on 02/11/07 Copyright: Premier Furniture Solutions Limited. All information and advice given within this site is, to the best of our knowledge, true and accurate. However, the Company does not accept any responsibility for any errors contained therein. Please advise us of any errors, omissions or send your comments to sales@premier4furniture.co.uk |
